Customer Services

General Banking → Customer Services

SL	Title
1	Transactions with Bank-Related Persons or Institutions. Ref: BRPD Circular No. 03 dated 08-May-2025.
2	NIL. Ref: CGD Circular Letter No. 02 dated 07-Nov-2024.
3	Display of notice regarding exchange of soiled and mutilated notes by the scheduled bank branches. Ref: DCM Circular Letter No. 02 dated 20-Jun-2023.
4	Displaying Bangladesh Bank’s Hotline number (16236) along with Bank’s own hotline number at a visible place to ensure improved banking services and quick resolution of complaints. Ref: BRPD Circular No. 07 dated 09-May-2023.
5	Implementation of Citizen’s Charter. Ref: BRPD Circular No. 17 dated 10-Oct-2022.
6	Providing banking services to freedom fighters, elderly, widows and special-need customers with special care. Ref: BRPD Circular No. 13 dated 22-Jun-2022.
7	Regarding Receive and Disposal of Clients’ Complaint and Application. Ref: BRPD Circular Letter No. 23 dated 13-Jun-2022.
8	Financial Literacy Guidelines for Banks and Financial Institutions. Ref: FID Circular No. 01 dated 27-Mar-2022.
9	To restrain from giving banking services to unauthorized institutions that provides payment services as PSP/PSO. Ref: PSD Circular No. 01 dated 05-Mar-2020.
10	AMENDMENT TO GUIDELINES FOR CUSTOMER SERVICES AND COMPLAINT MANAGEMENT. REF: FICSD CIRCULAR LETTER NO. 01 DATED 12-02-2017.

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